Privacy Policy

Unisphere Marketing ("Unisphere," "we," "us," or "our") provides done-for-you AI growth services for local businesses, including a 24/7 AI voice agent, appointment booking, database reactivation, Google Ads management, and Google Business Profile optimization. This Privacy Policy explains what information we collect through our website at unispheremarketing.com (the "Site") and our services, how we use and share that information, and the choices you have. By using our Site or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information you provide to us

We collect the information you give us directly, such as your name, business name, email address, phone number, and any details you share when you fill out a form, contact us, request a quote, book a strategy call, or speak with our AI voice agent.

Information collected automatically

When you visit the Site, we automatically collect certain technical and usage data, including your IP address, browser type, device information, pages viewed, time spent, and referring URLs. We collect this through cookies and similar technologies, as described in our Cookie Policy.

Voice and call data

When you interact with our AI voice agent or call a number it manages, we and our voice technology provider may collect and process audio, call recordings, transcripts, phone numbers, and related metadata in order to answer calls, capture leads, and book appointments.

2. How We Use Your Information

We use the information we collect to:

• provide, operate, maintain, and improve our Site and services;
• respond to your inquiries and schedule and conduct consultations;
• power and improve the AI voice agent, lead capture, and appointment booking;
• send you service-related messages and, where permitted, marketing communications;
• measure and improve the performance of our marketing and advertising;
• protect the security and integrity of our Site and prevent fraud or abuse; and
• comply with our legal obligations and enforce our agreements.

3. AI Voice Agent & Call Recording

Our AI voice agent uses third-party conversational-AI technology to answer and place calls, capture leads, and book appointments. Calls handled by the agent may be recorded and transcribed. Where required by law, you will be notified that a call is being recorded and may choose not to proceed. California is an all-party (two-party) consent state for call recording; we and the businesses we serve are responsible for providing any legally required notice and obtaining any required consent. We use voice and call data to deliver the service, keep records of bookings and inquiries, and improve call quality and accuracy.

4. Cookies & Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate the Site, understand how it is used, and support our advertising (for example, through Google Analytics and Google Ads). For details about the cookies we use and how to manage them, see our Cookie Policy.

5. How We Share Your Information

We do not sell your personal information for money. We share information in the following limited circumstances:

• Service providers: with vendors who process data on our behalf, such as website hosting, our conversational-AI voice provider, scheduling tools, analytics and advertising platforms (including Google), and email or CRM tools.
• Legal and safety: when we believe disclosure is necessary to comply with the law, respond to lawful requests, or protect the rights, property, or safety of Unisphere, our clients, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business.

Some advertising cookies may constitute "sharing" under California law; you can opt out by adjusting your cookie or browser settings as described in our Cookie Policy.

6. Third-Party Services

Our Site and services rely on third-party platforms, including our voice-AI provider, scheduling provider, Google, and our hosting provider. Their handling of your information is governed by their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.

7. Data Retention

We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose for which it was collected. When information is no longer needed, we delete or anonymize it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing.

California residents (CCPA/CPRA): you have the right to know what personal information we collect and how we use and disclose it; to request access to and deletion of your personal information; to correct inaccurate information; and not to be discriminated against for exercising your rights. We do not sell your personal information for money. To exercise your rights, contact us at info@unispheremarketing.com or 530-276-7689. We will verify your identity before responding, and you may use an authorized agent to submit a request on your behalf.

10. Children's Privacy

Our Site and services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Third-Party Links

Our Site may contain links to third-party websites and services that we do not own or control. We are not responsible for the content or privacy practices of those sites, and this Privacy Policy does not apply to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted, as indicated by the "Last updated" date above. Material changes may be communicated through additional notice on the Site.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at info@unispheremarketing.com, call 530-276-7689, or write to us at Unisphere Marketing, Sacramento, California.